When you arrive in the morning, you will line up in your vehicle on the north side of our building (we will have signs and an employee standing outside to direct you where to go).
Please remain in your vehicle and an employee will check you in the order of arrival. Once your pet is in the building our doctor will perform an examination on your pet before you leave (If you are here for a vaccine appointment you will remain in the parking lot until your pet is finished with their appointment). Please make sure you have a cell phone with you so that we may communicate with you while your pet is inside the building.
Please note, if your pet is shy, scared or aggressive, you will be asked to walk your pet inside the building. If your pet is aggressive to the point of it becoming a safety issue, we will unfortunately need to refer you to a clinic that can better manage the needs of your pet.
Our surgery visits are on appointment basis only and the check-in time is always between 6:15 a.m. - 6:30 a.m. Please allow yourself 30-60 minutes for the appointment.
No food or treats should be given to your pet after 10:00 p.m. the night before surgery. Water is okay for your pet to have up until the morning of surgery.
For the safety of your pet, we require that all dogs come in on a leash and that all cats come in a cat carrier (hard-sided plastic carriers are strongly preferred). If you are bringing your cat in a soft-sided carrier, please make sure it does not collapse on your pet. We also ask that you please put a small blanket or towel in the carrier for your cat's recovery post-surgery.
As soon as your pet is out of surgery, we will call you to let you know exactly what time he/she is ready to go home. Please remember that we close promptly at 4:00 p.m. and a late fee of $35.00 every 15 minutes past 4 pm will apply to any pick-ups after this time as we are not a 24-hour facility.
Please remember to bring your pet's previous vaccination records at the time of your appointment you may also e-mail your proof of rabies and any other vaccine history to email@example.com. Proof of Rabies is required for your pet to stay with us for the day, otherwise it will be administered at the time of surgery.
Forms of payment accepted: Debit or Cash only.
Vaccination / Pre-Surgical Blood Work Appointment
Our vaccination and pre-surgical blood work visits are on appointment basis only. Please allow yourself 30-60 minutes for the appointment.
For the safety of your pet, we require all dogs come in on a leash and that all cats come in a cat carrier.
Please remember to bring your pet's previous vaccination records at the time of your appointment. For dogs, proof of Rabies is required, or will otherwise be administered during your visit. If your cat or dog has had previous vaccinations done elsewhere and you do not have physical records, please contact the facility where your pet's vaccinations were done and have them e-mailed to firstname.lastname@example.org prior to your visit. If you cannot email a scanned or photo copy of your pet's records, please have a copy ready for us at check-in.
If you are bringing your pet in for a dental consultation and your pet may be in need of pre-anesthetic blood work, please withhold food and treats after 10 p.m. the night before your appointment (water is okay).